HELP LLC offers online and phone sessions, currently, depending on your plan.

Yes, we have clinicians with availability Monday through Sunday, with evening availability.

Our individual sessions vary in length, ranging from 45-60 minutes. Couple or family sessions range from 60 to 90 minutes.

Yes we offer telehealth sessions via a secure videoconference format to individuals through the state of Illinois.

We have clinicians licensed in Illinois, Indiana, Georgia and Florida. Dr. Witherspoon is also authorized to provide telehealth and temporary in-person, face-to-face practice of psychology across jurisdictional boundaries through the Psychology Interjurisdictional Compact (PSYPACT). She can practice in the following states: Alabama, Arizona, Colorado, Delaware, District of Columbia (DC), Georgia, Kentucky, Maryland, Minnesota, Missouri, Nebraska, New Hampshire, Nevada, North Carolina, Ohio, Oklahoma, Pennsylvania, Tennessee, Texas, Utah, and Virginia.

If you need to cancel or reschedule an appointment, please give 24 business hours advance notice, otherwise you will be billed for .25 of our hourly rate, or $50. Once your appointment is scheduled that time is set aside for you exclusively. If you cancel your appointment in under 24 hours, it is very difficult–if not impossible–to fill that appointment slot. Your insurance is not responsible for the late cancellation/no show fee.

Under most circumstance the chief clinical officer will be able to accommodate request to switch to another therapist, dependent upon availability. Please contact Dr. Witherspoon at info@help-llc.org to discuss your needs.

Session pricing is determined by a variety of factors such as session length, type, and insurance coverage. Contact us to find out your cost per session.

We offer a variety of insurance policies, see our complete list of acceptance health insurance plans here.

We do not offer a sliding scale based on income. We are a fee for service agency that accepts most insurance plans. Please contact us so we can help you understand your benefits and copayment.

We ask that at each session you pay your co-pay or 50% of the fee. In the event you have not met your deductible, the full fee is due at each session until the deductible is satisfied. If your insurance company denies payment or does not cover counseling, we request that you pay the balance due at that time.

We offer a variety of ways for our clients to pay for services, such as automatic payments, quick payments and more. See our complete list of accepted payment methods here.